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FAQs (Frequently Asked Questions)


Tangles and Beyond will be out of stock until the next drop date.  Please see FAQs below to see if your question is answered there. If not, then expect a personal response within 24-48 hours if you decide to email me! I am sorry I can't respond to every inquiry personally but please look below and your answer may be there! PLEASE GIVE ME AT LEAST 24 HOURS TO RESPOND.
 
My Whipped Shampoo/Antidote/Lather Melted! What now?

If your whipped items arrives hardened, it has likely been exposed to heat, melted, then cooled to a hardened state. To fix this, melt the items completely down in a microwave. Allow the item to cool to 125 degrees, then rewhip with a hand mixer until it becomes a creamy texture similar to whipped cream. DO NOT whip if warmer than 125 degrees. The product should be smooth and soft enough to scoop out with your fingers. Scoop back into the jar & keep lid tightly closed when not in use.


All of your products are SOLD OUT. When will you have more in stock?

If your inquiry is about our DROP SALE and how products are sold, please click the tab at the top of this page that says "How To Shop A Drop."


Where is my order?
You will receive a tracking number within the time frame listed for the drop. Please be aware of this date to know when you should receive your order!  If you have not received an email by that date, please email sloane@tanglesandbeyond.com.


When is the next drop? 
The next drop will be announced on all social media networks so please be following @tanglesandbeyond on IG. It will also be announced by email, so join the mailing list via the website from the homepage.

I have signed up for your email list several times and still can't get an email.
Please visit www.constantcontacts.com and call the number at the bottom of their page and inquire as to why you are not receiving them. 


I got the welcome email from signing up and I emailed you to confirm my subscription but I am still not getting emails. 
In your welcome email is a link that says "CONFIRM SUBSCRIPTION." You must click this link to complete the sign up process. Emailing our CSRs does not add you to the email list. 


I placed more than one order. Can you combine it?

No. We do not combine orders. 


My item is damaged. How can it be replaced?
We do not keep stock regularly to replace damaged orders. You will be granted a full refund. All damage claims will be handled by me.


The carrier left my package at my house without a signature. I want a refund of my signature confirmation cost. 

Signature confirmation is not available on any package unless requested and purchased. If said carrier leaves your package without a signature, then you must request your refund from that carrier as they were paid the money you paid me for the signature confirmation.

I don't like my product. I want a refund.
Due to the handmade nature of our products, a refund is NOT ALLOWED. If you ordered a shirt and the size is wrong it may be exchanged for the correct size but the shipping to and from me of the wrong shirt is your responsibility. If it is my fault you received the wrong shirt, of course, another one will be shipped to you immediately. 


My shipping address is wrong. Can you change it?
Yes. Please email our customer service department at sloane@tanglesandbeyond.com to request an address change.

I selected the wrong scent/product. Can I change after I have placed an order?
No. 

My item has left Hattiesburg, but seems to be in limbo elsewhere. Can you help?
I do not have access to the post office on that end. Please contact them through www.usps.com or call 1800-ASK-USPS and inquire about your package using your tracking number.

My tracking number says my item has delivered but I don't have it. Where is it?
Please contact Fedex by called 1800-goFEDEX with your tracking number. A trace will be initiated and a representative will be in touch with you shortly on its conclusion.


Do you offer wholesale distribution to salons/stores?
No. Currently at this time we are unable to offer wholesale options.


Do you accept Paypal?
No. But we do accept All major credit/debit cards carrying the Mastercard, Visa, Discover or American Express logo.


I don't see items offered that I have seen/used before. Why are they missing?
More than likely there is an item that is or will replace that item. Please look for it on the next drop. 


Can I be apart of the ELITE?
The Elite does not exist anymore.

IF YOUR QUESTION IS ANSWERED HERE, YOU WILL NOT RECEIVE A PERSONAL RESPONSE FROM ME. IF YOUR QUESTION IS NOT ANSWERED YOU SHOULD HERE FROM ME WITHIN 24 HOURS. PLEASE DO NOT SEND MULTIPLE EMAILS WITH THE SAME QUESTION WITHIN 24 HOURS.


Please keep in mind that ALL of my products are handmade with care and that takes a little time. I am just as excited for you guys to get the product as you are..BUT PLEASE give me the time needed to produce a quality product...I want your repeat business and I don't think I will get it if I give you a bad product. 


Tangles and Beyond values your feedback! Please let us know how we are doing, how well the products are working for you or if you have a complaint. We want to hear it! Please send pics that you don't mind me posting to sloane@tanglesandbeyond.com.

THANK YOU!